Please be advised that cancellations made up to [72 hours] before a scheduled appointment via [email, text, phone call] will be processed without a penalty. Cancellations made [72 hours] or less before an appointment will be subject to a charge of [half of the service rate].
As a one-time courtesy, the [half of the service rate] can be applied to a future appointment. The following will be granted if: The client has not previously canceled or rescheduled any appointments.
Late Policy: Please arrive to your appointment on time. You will have a 15 minute grace period for most appointments. We ask that you immediately enter the building upon your appointment time. Due to COVID-19, we also ask that you do not bring any additional guests. Children are not allowed in the salon. Clients will receive a 10-minute courtesy call reminder. After the grace period has passed the appointment will be canceled and the client will be charged [half of the service rate]. Appointments that are 30 minutes and less (i.e. color consultations, hair consultations, and hair cuts only) only have a 5 minute grace period. After this timeframe has passed the client's appointment will be canceled and the client will be charged [half of the service rate]. This appointment will have to be rescheduled.
Rescheduling: A client may reschedule an appointment [72 hours] in advance with no penalty. LIMIT of 2 reschedules per appointment.
Age Restrictions: KBB Salon does not offer services to clients under the age of 12 years old.
We understand these are unpredictable times and we hope that you and your family stay safe.