Cancellation Policy: Please be advised that cancellations made up to [72 hours] before a scheduled appointment via [email, text, phone call] will be processed without a penalty. Cancellations made [72 hours] or less before an appointment will be subject to a charge of [half of the service rate].  As a one-time courtesy, the [half of the service rate] can be applied to a future appointment. The following will be granted if: The client has not previously canceled or rescheduled any appointments.    Late Policy: Please arrive to your appointment on time. You will have a 15 minute grace period for most appointments. We ask that you immediately enter the building upon your appointment time. Due to COVID-19, we also ask that you do not bring any additional guests. Children are not allowed in the salon. Clients will receive a 10-minute courtesy call reminder. After this time, the client's appointment may be canceled or rescheduled.  Rescheduling: A client may reschedule an appointment [72 hours] in advance with no penalty. LIMIT of 2 reschedules per appointment.  Age Restrictions: KBB Salon does not offer services to clients under the age of 12 years old.